Refund Policy

• Monthly and yearly subscription plans (e.g. Pro Plan, Growth Plan).
• One-time credit packs and credit top-ups.
• Add-on products such as priority queues, premium models, and storage upgrades.

• Purchases paid in Russian roubles with a Russian bank card — these are sold by IE Isaev Vitalii Vladimirovich (OGRNIP 320784700114386) and are governed by the Russian public offer, not by this policy.
• Purchases made through Apple App Store, Google Play, Telegram Stars or any other third-party storefront — please request a refund through that store.
• Custom enterprise contracts that include a separate refund clause — the contract terms prevail.
• Free trials and complimentary credits — no payment was made, so no refund applies.

Your refund request must reach us within 14 calendar days of the original payment date. Requests received after day 14 may be declined or processed only as a goodwill credit at our discretion.

If you have used some of the credits included in the purchase, the refund will be prorated: we deduct the catalog value of the used credits from the refund amount. Fully used credit balances are not refundable.

The account must not be flagged for fraud, payment-method abuse, terms-of-service violations, or chargeback activity. Accounts in violation of our Terms of Service are not eligible.

If you cancel within 14 days of your first paid subscription charge and have not consumed more than 20% of that period's credit allocation, we will issue a full refund.

For subscription renewals, the same 14-day window and 20% credit-usage rule applies to each renewal independently. We do not issue refunds for periods that have already ended.

You can cancel any time from your dashboard or by emailing support. Cancellation stops future renewals immediately; you keep access and credits for the remainder of the paid period.

If you started a free trial and were charged at the end of the trial, the standard 14-day refund window applies from the conversion charge date. Trials themselves are not billed and therefore not refundable.

If none of the credits from the pack have been spent, you can request a full refund within 14 days of purchase.

Refunds are prorated based on the catalog price per credit at the time of purchase. Example: 10 000-credit pack at $20 → 4 000 used → refund = $20 × (6 000 / 10 000) = $12.

Credits granted as a promotion, referral bonus, or compensation are non-refundable for cash. They have no monetary value outside Doitong.

• Your registered email or account ID.
• Order number, transaction ID, or the approximate date and amount of the charge.
• Reason for the refund — short and specific is enough (e.g. "changed my mind", "feature didn't fit my use case", "duplicate charge").
• If applicable, a screenshot of the charge from your bank or card statement.

You will receive an acknowledgement reply within 1 business day. We may ask one or two follow-up questions to verify the account before processing.

We approve or deny eligible requests within 3 business days of receiving all required information.

• Credit / debit card: 5–10 business days after approval (depends on the issuing bank).
• Bank transfer / SEPA: 3–7 business days after approval.
• Stripe / Paddle: refund posts to the original method on the same processor.

Refunds are issued in the same currency as the original charge. Doitong does not charge a refund fee. Currency-conversion or intermediary-bank fees deducted by your card network are outside our control.

Credit balances that have been entirely spent before the refund request.

Requests received more than 14 calendar days after the payment date.

Accounts terminated for violating our Terms of Service, fraud, or payment-method abuse.

We do not refund for indirect losses such as lost profits, lost time, or third-party costs.

Chargebacks take 30–90 days to resolve and may temporarily suspend your access. A direct refund through us takes a fraction of the time and keeps your account active.

If we have already issued a full refund and a chargeback is later filed for the same charge, the account may be suspended pending review.

SPACEFOX UNIPESSOAL LDA
NIF / VAT: PT519184963
Registered in Portugal

Support hours are Monday to Friday, 09:00–18:00 Lisbon time. We respond to refund emails within 1 business day.